Nimble nominated in the National BPESA BPO Awards

The National BPESA Technical Innovation Award recognises the successful deployment of new technology over the past 24 months. The award is not exclusively for the technology itself, but rather for how it has been strategically implemented to solve specific organisational challenges and deliver measurable value.

Showcasing Innovation at Nimble

Nimble submitted three of its most disruptive technologies for the competition, highlighting how the company combines progressive business processes with cutting-edge technology to drive:

• Improved compliance
• Greater collections efficiency
• Enhanced customer experiences
• Better recovery results

Two of these innovations — Nimble Forms and NimblePay — stood out as prime examples of customer-centric digital transformation.

Nimble Forms: Dynamic Collections & Data Gathering

Nimble Forms is an adaptable collections and data-gathering solution that can be accessed from any smartphone via SMS or email. It allows Nimble to gather, structure, and analyse customer data to inform smarter business decisions.

Showcasing Innovation at Nimble

While it serves as a bespoke collections tool, it also supports customisable surveys and questionnaires across multiple digital channels — enabling a two-way dialogue that reveals valuable behavioural insights. Importantly, Nimble Forms can also be offered to clients as a standalone digital collection platform.

Data-Driven Transformation

Nimble’s approach to digital innovation places the customer journey at the centre of every technological investment. Customer intelligence data is leveraged to shape strategic business decisions, and multi-channel communication systems are used to gather insights that enhance both customer experience and operational performance.

NimblePay: Self-Service Debt Management

NimblePay is a mobile self-service debt-management platform, available both as a responsive website and a lightweight app on Apple’s App Store and Google Play.

The platform empowers customers to manage their accounts independently, offering all the necessary tools in one convenient place. By removing the embarrassment and intrusiveness often associated with debt collection, NimblePay allows customers to engage on their own terms — privately, securely, and respectfully.

A Digital Future for Debt Resolution

Nimble’s mission is to re-invent the debt-collection experience, transforming it from a negative encounter into a positive and empowering one. With powerful tools like Nimble Forms and NimblePay, the organisation continues to expand its capabilities, showcase innovation, and demonstrate the values that set Nimble apart in the collections space.

The future is digital — and Nimble is leading the charge.

Written by: Swati Safeda, Chief Digital Officer