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Celebrating Nimble’s Excellence at the CapeBPO Awards 2025
Our Nimble team attended the CapeBPO Awards in October – an annual event that honours exceptional performance, innovation, and leadership across South Africa’s Business Process Outsourcing sector. And we’re over the moon to celebrate two brilliant achievements this...
Supporting Fairer Futures – One Ball, One School, One Learner at a Time
Nimble recently hosted our Fairways for the Future Golf Day – a day on the greens full of high spirits, friendly competition, and a common goal of making a positive difference.
Beyond Recoveries: The Strategic Value of Long-Term Responsible Credit Management.
In our recent feature with Enterprise Africa, we share how Nimble Group is changing the way credit management is approached – with a more responsible, sustainable model that delivers better long-term...
Nimble Showcases AI Excellence at AWS Summit Johannesburg: Ross Holland on Customer Experience Transformation
At the recent AWS Summit in Johannesburg, Ross Holland, Nimble’s AI Engineer and Machine Learning Consultant, shared how Nimble is leveraging cutting-edge AI and cloud technologies to deliver real customer impact. His presentation highlighted the transformative power of AI in reshaping customer experiences and boosting operational efficiency. Revolutionizing Customer Support with AI and Cloud Technologies...
Balancing AI Efficiency with Humanity: Nimble’s Progressive Approach to Personalized Solutions
In today’s tech-driven world, it’s easy to lose sight of the human element. At Nimble, we believe technology should enhance – not replace – the personal touch. That’s why we’re taking big steps to improve how we serve our customers and how we operate internally, using AI while maintaining a human-centered approach. One of our...
Nimble Group Namibia: Making a Difference at the Winter Knights Charity Event
Nimble Group Namibia recently took part in the annual Winter Knights event, one of Namibia’s most significant charity drives. This event, which warmed hearts even while taking place in the cold, strongly resonates with our commitment to community support. Organized by Round Table Namibia and supported by various local companies, the event aimed to collect essential items for those in need during the harsh winter months. Here’s a recap of our involvement and the impact we’re proud to have been a part of...
Nimble Group Adds Fuel to the Fun at St Agnes’ Kaskar Day
Nimble is passionate about the positive impact of education on society. Supporting St. Agnes Primary School in Woodstock, Cape Town, is one of the initiatives we’re involved in to help give young people the best chance for a brighter future...
SARS debt collectors are coming after these taxpayers
The South African Revenue Service has enlisted the services of third-party debt collectors to help it collect long-outstanding debt owed by taxpayers...
Cyber Attacks & Nimble Group
Nimble & Data Security...
Nimble Group Customer Success Case Study – by Nice
Embedding Analytics into the Contact Center with a Digital Performance Dashboard...
The Edgars Group – From Rags to Riches and Back Again
The retail industry in South Africa has faced many challenges since the start of the Edgars Group in 1929...
The work from home evolution
The work from home evolution...
Sérgio Pimenta on how African banks have handled the COVID-19 crisis
Sérgio Pimenta, Vice President for the Middle East and Africa at the International Finance Corporation (IFC, a member of the World Bank Group), is a keen observer in the world of African finance...
New Distressed Mortgage Solutions needed for Banks and Homeowners
South Africa’s property prices were not in great shape prior to the Covid-19 pandemic. Residential house prices since 2010 have failed to keep up with inflation...
Know the how and why of DebiCheck
Imagine being in full control of your debit orders? We are here to help make this a reality by now offering you DebiCheck debit orders...
Enhancing the digital customer experience during unsettling times
In these difficult times, how does a company adapt and enhance their digital customer experience? The starting point is to embrace change...
OPINION: How a global pandemic highlighted SA’s BPO strengths
JOHANNESBURG – In recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across industries and sectors – just this month, the country was named the second most favoured...
Rest of Africa growth with the IFC
Genchi Gembutsu This Japanese phrase translates to “go and see for yourself”; very applicable when one thinks that key financial services such as debt recovery would be a simple ‘Copy and Paste’ recipe, irrespective of geographical location...
Partnering with the International Finance Corporation
Nimble officially partnered with the International Finance Corporation (“IFC”) in December 2019 to focus on the acquisition and resolution of distressed assets in South Africa and across sub-Saharan Africa...
Catering for mass customisation and adjusting for remote solutions
A lot has been written about big data and mass customisation. The objective of finding unique insights so that you can treat large populations differently is a noble cause, and it’s worth fighting for...
COVID-19 and remote working solutions
On 23 March 2020 President Cyril Ramaphosa uttered words that South Africans have never heard before: The country will be going into full lockdown...
Nimble nominated in the National BPESA BPO Awards
The national BPESA Technical Innovation award recognises the successful deployment of new technology over the past 24 months...
Nimble scoops “Top Innovation” award
Today, the business arena is unpredictable. Disruptive technologies such as speech analytics, mobile computing and adaptive learning systems are overturning the traditional business methods and practices, making old ways of working redundant and forcing companies to transform...
Debt Relief is finally here!
Good news for over-indebted consumers – Debt Relief is finally here!...
Introducing DebiCheck
You may have heard about DebiCheck through the media, from friends, or even when you have spoken to one of our helpful agents. We thought you may have some questions about it, so we’ve written up this brief blog to share some DebiCheck insight with you...
Looking back in order to leap forward!
Nimble is raking in mountains of customer, agent and collection data and uncovering patterns in this data using artificial intelligence and prediction analytics...
Employee Engagement in the Contact Centre
To ensure that every employee is engaged 100% of the time is challenging, particularly in the contact centre space where the stress and pressure is high – we drive results, customers are often negative and angry and agents’ remuneration is driven mostly by commission...
The Evolution of Credit Management
For as long as people have lent money or goods of value, there has been a need to have it repaid. According to records, the first known debt transaction traces back to Mesopotamia about 3,500BC. Farmers needing supplies would borrow from other traders or officials. Those who were unable to service their debt lost their...
Debt Relief: Part of our Business – Part of the Solution
It’s easy to get excited at the prospect of something innovative happening and the impact it has on the status quo. Take for instance debt forgiveness and the current drive to relieve over-burdened consumers of their debt...
Mining for Insights
Our employees are realising that each of our 300 000 daily audio recordings, gathered from 6 branches in the Nimble Group, are proving to be valuable for a great deal more than quality and compliance purposes...
Nimble Peak Child Pre-School
Nimble Peak Child Pre-School Nimble is privileged to be seeding an Early Childhood Development Centre in Salt River, Cape Town. The school will be run under the auspices of Peak Child and although open to the public, it will predominantly be a subsidised pre-school for the children of Nimble Cape Town staff. Peak Child’s vision...
Outsourced – Let’s chat about S197 of the Labour Relations Act
When a portion of a business is transferred or outsourced ‘as a going concern’ to a new owner, the employees’ rights are always a primary concern. Outsourcing must be commercially sensible but it must also protect employment and our fragile job markets...
Putting the muscle back into your Business Receivables Management
If your team is still doing proverbial mental push-ups to control credit – chances are they are working up an unnecessary sweat. The tools and technologies connected with Accounts Receivables Management are powered by our unique software – and while a Business Process Outsourcing (BPO) team needs to be...
Getting closer – with Speech Analytics
Understanding what it is about a conversation that makes customers behave more positively has a significant impact on business performance...
Why work in the Credit Space?
All transactions are concluded either with cash or on credit. Credit has been around for hundreds of years – and will be here for hundreds of years to come...
Benefits of understanding your Credit Notes
If you were granted only two tests to really understand a business, here’s a recommendation. Firstly, look at the bank accounts to see what cash is coming in and going out. And secondly get to grips with the credit notes...