Why work in the Credit Space?

Credit: The Engine Behind Every Transaction

All transactions are concluded either with cash or on credit. Credit has existed for hundreds of years — and it will still be here hundreds of years from now. We can’t say the same about many industries. How long has the iPhone been around? What will it look like in 10 years? And by the way… remember that massive company called Nokia?

Money Makes the World Go Round

The extension of credit — and the recovery of money owed to an organisation — is often seen as a mundane back-office function. At Nimble, we see credit very differently. Managing credit is our lifeblood. It’s what we do for a living, and we’ve transformed it from a back-office task into a strategic profit centre. Great credit management requires a specific blend of skills:

• The ability to negotiate
• Tenacity to work through obstacles
• Empathy to understand customers’ circumstances

That’s why we invest heavily in training, continuous improvement, and cutting-edge technologies. And if you think Artificial Intelligence is about to replace people in call centres — it’s not. We already use Nexidia, the world’s leading speech analytics software, to enhance conversations, speed up coaching, and increase accuracy — not to replace human agents.

Cred-Ability

Credit is diverse and complex. Managing a home loan is very different from managing corporate receivables. This variety is what makes credit exciting and opens space for career growth and skills development. At Nimble, if you have the right raw material — we will develop it, hone it, and rotate you across functions. This creates opportunities to grow, learn, and stay stimulated.

Our company encompasses many aspects of the Credit and Collections environment, included but not limited to Accounts Receivables Management / Business Process Outsourcing and External Debt Collection. Anyone interested in this diverse career path will need to possess strong critical thinking and decision making skills. Now throw in those investigative instincts as well as problem solving characteristics and negotiating skills. These behaviours help in aligning with Nimble’s aim to play a major role in maximising revenue and mitigating credit risk for clients.

Being Nimble

An ability to be Nimble and multi-faceted, to know your clients’ systems, policies and procedures is a must in this business. You have to acquire the experience to interact and work with customers in order to ensure that their needs are met, that their problems are addressed and that solutions are implemented. And, it never hurts to understand when it’s appropriate to renegotiate payment plans. The core of it all is to make that PTP (Promise to Pay) happen: collections, collections, collections!

The biggest benefit of making credit management a profit centre is that it is only natural that we incentivise our staff, recognise good performance and reward it. Sending people home with big commission cheques is one of the great pleasures that we have at Nimble.

Working as a Credit Controller

You will find many opportunities to improve your professional skills and you’ll learn a lot about the various in-house systems that our clients use, and get to work with Norman (Nimble’s very own debt collection management system). Different clients may bring different challenges, but they also bring varied knowledge of the credit control environment. It’s an interesting space to be in.